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Hong Kong International Airport

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The Hong Kong International Airport (HKIA) provides a range of facilities and services for disabled guests to ensure their travel experience is as comfortable and convenient as possible. You may refer to their official website for more information.

For wheelchair users
  • HKIA has clearly marked and accessible elevators, ramps, and toilets throughout the airport, catering to the needs of individuals with mobility difficulties. There are also designated parking spaces for disabled guests.

  • Wheelchair assistance is available upon request for passengers who require mobility assistance. HKIA provides both manual and electric wheelchairs, and staff are available to assist with boarding and disembarking from aircraft.

  • HKIA provides special assistance for disabled guests at security checkpoints. Passengers can request a wheelchair, or staff can help with the screening process if additional assistance is required.

For guests with hearing difficulties
  • Hearing loop system is in place for passengers. The system is available at information centres, immigration counters, and boarding gates.

For guests with impaired vision
  • HKIA welcomes service animals, such as guide dogs, into the airport. There are areas designated for service animals to rest and relieve themselves.

Taxi

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Taxis provide the most convenient point-to-point transportation service for people with disabilities. For passengers with folding wheelchairs who can transfer into or out of a regular taxi, nearly all Hong Kong taxi cabs will be an option. Taxi fares as recorded by the taximeters are charged according to approved fare scales. No additional charge is levied on wheelchairs and crutches carried by passengers with disabilities.

Two existing taxi operators, namely Diamond Cab and SynCab are providing passengers with WATs and service of higher quality in the form of hire-as-a-whole service.

Wheelchair taxi service
  • Diamond Cab: Accommodates a maximum of two wheelchair users on a single trip with two carers, or one wheelchair user with up to four passengers.
    Contact: +852 2760-8771 (24-hour dispatch)
    Website: www.diamondcab.com.hk

  • SynCab Hong Kong: Accommodates a maximum of one wheelchair user on a single trip with two carers, or four passengers without wheelchairs.
    Contact: +852 3700 6400
    Website: www.syncab.com.hk

Venues

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Set out below are links to information about the accessibility of the venue for the Opening Ceremony and Welcome Reception, The Rosewood Hong Kong, and the main Congress venue, the Hong Kong Convention and Exhibition Centre (HKCEC).If you have further queries about accessibility for these venues, please contact the ICCA 2024 Hong Kong Secretariat by emailing [email protected] or by telephoning +852 2911 7979 and we will be happy to assist you.

Rosewood Hong Kong

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The Rosewood Hong Kong sets out a description of its accessibility features below, and provides contact details for any outstanding questions.

For wheelchair users
  • Spacious guest lifts readily accommodate wheelchairs.

  • Wheelchair rental service- no rental is available, but two wheelchairs are available for emergency usage.

  • Accessible toilets are located next to main toilets on Level 3

  • One designated parking space in K11 Musea car park for drivers with disabilities

  • Guest Lift Dimensions
    Internal Dimension
    Door Dimension
    Hotel Guest Lifts (For In-house guests)
    1.8mW x 1.7mD x 3.15mH
    1.1mW x 2.45mH
    Access from B4 to L6 (Car park, K11 Musea, Hotel)
    1.5mW x 1.9mD x 3.1mH
    1.1mW x 2.4mH
    Lifts to the Level 3 function room (For Grand Ballroom events only)
    1.65mW x 2.15mD x 2.9mH
    1.2mW x 2.6mH

Hong Kong Convention and Exhibition Centre

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The Hong Kong Convention and Exhibition Centre sets out a description of its accessibility features below, and provides contact details for any outstanding questions.
We are using the following spaces for the Congress.
Click here to access HKCEC website

4/F (Lunch)

Chancellor Room

3/F (Gala Dinner)

Grand Hall

2/F (Breakout Rooms)

Meeting Room S221
Meeting Room S222
Meeting Room S223
Meeting Room S224
Meeting Room S225
Meeting Room S226
Meeting Room S227
Meeting Room S228
Meeting Room S229
Meeting Room S230

1/F (Plenary & Exhibition)

Convention Hall
Theatre 1
Theatre 2
Convention Foyer
Theatre Foyer

For wheelchair users
  • Registration and the main Congress venues are the Convention Hall and Theatre 1&2.

  • You may find the specific wheelchair routing plan for guests to reach the Convention Hall and Theatre 1 & 2 from the Harbour Road entrance via guest lift here.

  • Spacious guest lifts readily accommodate wheelchairs

  • Wheelchair rental service: two wheelchairs available. Reservation is required 1 week before usage.

  • Free Electric Wheelchair Charging Service at one of the main entrances

  • Entrances are ramped

  • Accessible toilets with a specific design to provide enough space to accommodate wheelchair access

  • Two car parks adjacent to the HKCEC provide parking bays reserved for drivers with disabilities

  • Emergency Evac-chairs are available for wheelchair users at designated venues

  • Guest Lift Dimensions
    Internal Dimension
    Door Dimension
    Phase 2 (Carpark Guest Lift 14)
    1.6mW x 2.1mD x 2.8mH
    1.1mW x 2.3mH
    Phase 1 (Guest Lift 11, 12)
    1.6mW x 1.6mD x 2.2mH
    1.1mW x 2mH
Accessible Toilets
  • There are 6 wheelchair- accessible toilets on level 1

  • The 6 wheelchair-accessible toilets are equipped with push button automatic door

  • Theatre foyer includes 1 male and 1 female accessible toilet

  • Convention foyer includes 1 male and 1 female accessible toilet

  • Convention hall includes 2 accessible toilets

For guests with impaired vision
  • Guide dogs are welcomed.

  • A Braille directory and tele loop system are installed at the main entrance counters

  • The two main entrances are equipped with a tactile guide path

  • Guest lifts are equipped with voice synthesizer and braille letters on buttons

Parking Spaces
  • Urban Parking at Harbour Road provides 3 parking bays reserved for drivers with disabilities

  • Urban Parking at Expo Drive Central Road provides 3 parking bays reserved for drivers with disabilities

If you have any further accessibility queries about those venues, please do not hesitate to reach out to the below contacts.

Venues
Contact Person
Contact Information
Rosewood Hong Kong
Ms Carol Yiu
Director of Events
Tel: +852 3891 8323
Email: [email protected]
Hong Kong Convention and Exhibition Centre
Ms Pinky Liu  
Assistant Event Manager
Tel: +852 2582 7107  
Email: [email protected]

Hotels

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If you have any queries about the accessibility infrastructure and services at any of the Congress hotels, we invite you to contact the relevant hotel directly.  The main switchboard numbers and the email addresses for enquiries for each Congress hotel are as follows:

Hotels
Contact Person
Contact Information
Novotel Century Hong Kong
General Contact
Tel: +852 2598 8888
Email: [email protected]
AKI Hong Kong – MGallery
General Contact
Tel: +852 2121 5000
Email: [email protected]
Renaissance Hong Kong Harbour View Hotel  
General Contact
Tel: +852 2802 8888
Email: [email protected]
Regent Hong Kong
General Contact
Tel: +852 2313 2333
Email: [email protected]
Mandarin Oriental, Hong Kong
General Contact
Tel: +852 2522 0111
Email: [email protected]
The Landmark Mandarin Oriental, Hong Kong
General Contact
Tel: +852 2132 0188
Email: [email protected]
Rosewood Hong Kong
General Contact
Tel: +852 3891 8888
Email: [email protected]
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